Frequently Asked Questions

• How do you set the price of each item?

  The price of each item is based on a pricing algorithm that takes into consideration market trends, demand and the item’s condition. Before any item is listed, you will receive an email with an estimated net payout for your approval – this corresponds to the entire amount you will receive once your item sells, net of all commissions, shipping costs and duties.

• What are my payout options?

  If you choose Gilt Credit, you will receive the points equivalent to the amount/value chosen to be received. If you choose Gilt Credit, you’ll receive points equivalent to the selected amount, added to your Gilt account within 3-5 working days. These points can be used for online and in-store purchases at any Gilt brands.

  If you opt for Cash via Bank Transfer, the payout specified in your pricing proposal will be transferred to your bank account after your item is resold. This may take up to 7 working days due to bank processing times.

• I don't have a Gilt account. What should I do?

  No problem, you’ll be asked to create a Gilt account before submitting your items. Keep in mind that if you choose to get paid in Gilt Credit, it will be added to the Gilt account connected with the email address you use for Gilt.

• What is the smart pricing tool?

  You can select Smart Pricing when you first list your items. This allows the payout to automatically reduce by up to 20% every 45 days, with a maximum price reduction of 3 x 20%.

• What happens if my items are not approved for resell?

  If your item is not approved for Resell as per our guidelines, we will inform you via email. You can reach out to our Pre-Loved Concierge team to request a return with a fee of $15 per item, capped at $45 per shipment. Request a return via giltresale@reflaunt.com.

• I changed my mind, can I request to return my items?

  Of course, you can request to return your pre-loved item(s) at a charge of $15 per item, capped at $45 per shipment. Please reach out to our Pre-Loved Concierge team to start your return via giltresale@reflaunt.com.